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    Frequently Asked Questions:


    Do I need an appointment?

    Nope! Our experienced staff will be here to help.

    Should I bring anything with me?

    Referral/footwear prescription form, old shoes, and information on your relevant injury history.

    Do I need a referral or prescription to get fitted for shoes? 

    No, we're happy to help anyone find their footwear needs!  

    How long does a shoe fit take?

    15-30 minutes is typical.  

    Do you have wide-fitting shoes?

    Yes! We carry an array of footwear with width* ranges from 2A to 6E

    What if I don't have my orthotics yet?

    No need to worry! While it is beneficial to try on footwear with your foot orthotics or orthotic device, we understand if you have yet to receive them, or if your referrer would like you to purchase shoes ahead of time.

    Can I use my extended benefits plan on my purchase?

    Many extended medical providers offer coverage for the shoes we carry but it's often a case-by-case scenario. We do not offer direct billing, but we are happy to send you home with an invoice or quote that aligns with your healthcare provider's shoe prescription requests - just ask your shoe fitter for more information on this!

    How will I know if the shoes I choose will help my injury?

    While you can take as much (or as little) time as you'd like to trial different footwear options in our store, we also encourage you to try them out around your home to ensure they're the perfect fit. We can issue refunds on regular-priced footwear that has been worn in a household setting within 14 days of purchase. If this isn't quite enough time for you, we can also provide an in-store credit** or exchange** within 30 days of purchase.

    I see you have 2 stores - which one is right for me?

    LadySport is located in Kitsilano and is a women's only store stocking a wide range of athletic, casual, sandal, and court shoes.  With the largest selection of women's shoes in the Lower Mainland including narrow and extra-wide widths and sizes from women's 5 to 13, we're equipped to help!
    Fit First Footwear is located in Burnaby just 1 minute off highway 1 near Kensington & Sprott. Here we stock a huge selection of men's, women's and kids walking, running, hiking, trail and court shoes. With size offerings from narrow to extra-wide and size women's 5 up to men's 16, we have all the tools needed to find your perfect fit! 


    * Widths vary by shoe brand and model.

    ** In-store credit and exchange value is the same amount as the shoe was purchased for.


    If you have any other questions do not hesitate to call or email either store and we'd be happy to guide you through things!


    Fit First Footwear

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